FAQ

1. How to register?

A: You can register to become our member, which is free of charge. Whatever you have filled will be protected properly. We provide relevant service upon you information. After your successful register, you may log in and order our products online immediately.

 

2 Can I change what I have ordered into other style/item after placing an order online?

A: Certainly yes, but please kindly to notify us before remitting. You also need to provide item ID of the jewelry before and after updating. We shall send e-mail to you with the new ID for your confirmation .

 

3.About the lead time.

General speaking, our whole production lead time for normal products is around 30 days once deposited paid.  And OEM design or special quantity will be discussed.

 

4.How long does shipping take?

The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. Normally, it  takes around 5 working days for FedEx, UPS, DHL.

 

5. Do you offer customized making?

A: Yes. Welcome to send us an email with the details of your special requirements

 

6.Can I pay part of the remit first, and then the rest after receiving the goods?

A: For quantity wholesale order, follow the international usage, 30% deposit before whole production, and balance before shipment. 

 

  For retail selling, to avoid the double high handling charge from the bank for low retail buying, total payment before production will be appreciated. (of course we will send email and inform about the stock situation before your payment) 

 

7. How to pay?

A: Foreign currency account number of Western Union, Money gram and Bank of china are acceptable recently.

 

8. What is our Minimum Ordering Quantity(MOQ)?

Our MOQ varies is 50pcs/pairs/ sets according to the availability and specific production manipulating processes since we need the MOQ limit on control the production cost and schedule.

 

For pendant, earring (pair), necklace, bracelet, bangle, cufflink (pair)----50pcs(pair)/item

 

For Ring, 50pcs/size, minimum 4 sizes/item.

 

Ring sizes for retail buying will be mixed, (like you need just 80/styles, the size will be #8-28pcs. #11-33pcs, #12-10pcs…..mixed), as it could not arrange whole material for quantity production.  Thank you for your kind understanding in advance.

 

9.About the shipping cost.

A: The payment term we are quoting is EXW.  And not included any charge over production,  Shipping charge is to collect and paid by buyer. 

 

Sometimes, to avoid the higher cost, customers can choose prepay, then we can inform the shipment charge in the balance together..  

10. How safe is ordering from your site?
All of your personal information is secured using encryption programs. So you can feel secured to order from us.

Should you have any questions or require any further assistance please feel free to contact us again.